Refund and Cancellation Policy

We want you to buy with confidence. This policy explains when you can cancel, when you can be refunded and how quickly the money moves. It forms part of our Terms and Conditions.

Cooling-off period

You may cancel any package for a full refund within 14 days of purchase, provided the service has not started. A service has started when we have scheduled your trial or session, confirmed an invitation with a club, begun editing your footage, or issued your scouting report.

Once a date is confirmed

• Cancel more than 21 days before a confirmed trial, training session or travel date: full refund, less any non-recoverable third-party cost already paid on your behalf.
• Cancel between 7 and 21 days before: we will reschedule once at no charge, or refund 50%.
• Cancel within 7 days, or do not attend: no refund, because the slot, staff and club arrangements are committed.

Digital services

Profile reviews, scouting reports and video edits are refundable in full until work begins. Once we have started, the fee is non-refundable, but if the delivered work does not match what the product page described, tell us within 14 days and we will correct it or refund it.

If we cancel

If we cancel a session, a trial or an invitation for any reason within our control, you choose: a full refund, or a replacement date at no extra cost. If a club withdraws, we will offer an alternative opportunity of equivalent standard or refund the club-specific part of your package.

Memberships

Memberships run for the period shown at checkout and do not renew automatically. A membership can be cancelled at any time; access continues to the end of the paid period and part-periods are not refunded.

What is never refundable

• Visa fees, flights, accommodation, insurance and other third-party costs you booked yourself.
• Sessions missed because of a late arrival, a refused visa, an injury or a travel disruption — which is why travel and medical insurance is essential.
• Fees paid to anyone who is not The Continental Game.

How to request a refund

Send your order number and the reason through our contact page, or call +971 58 104 1105. We answer within one business day, decide within five business days, and approved refunds are returned to the original payment method within 5–10 business days depending on your bank.

Payment disputes

Please talk to us before raising a chargeback. We keep records of every booking, message and delivery and will share them with your bank, but almost every dispute is solved faster by contacting us directly.