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Legentus FC

Privacy Policy

This policy explains what personal information The Legentus FC collects, why we hold it, who we share it with and the choices you have. It applies to this website, your member dashboard, our messaging and live chat, and the emails we send you.

Last updated: this policy is maintained by the platform operator and is reviewed whenever our services change.

Who is responsible for your information

The controller of your personal information is The Legentus FC, Dubai Sports City, Dubai, United Arab Emirates. You can reach us through our contact page or by telephone on +971 58 104 1105.

What we collect

  • Account details — name, email address, password (stored hashed), telephone number, country and the role you register under (player, club, agency or agent).
  • Football profile — position, age band, height, preferred foot, current or former teams, availability, nationality, playing history and any biography you write.
  • Media and documents — highlight videos, photographs, football CVs and any file you upload to support an application.
  • Messages — messages exchanged with clubs, agencies, agents and our team, support tickets, and transcripts of website chat conversations.
  • Orders — the packages you buy, billing details, invoices and order history. Card details are handled by our payment provider and never reach our servers.
  • Technical data — IP address, device and browser information, and pages viewed, collected to keep the platform secure and working.

Why we use it and on what basis

  • To provide the service you asked for — creating your account, publishing your profile to approved clubs, processing orders and arranging trials or reviews (performance of a contract).
  • To communicate — verification emails, message notifications, order updates and answers to your questions (contract and our legitimate interest in running the platform).
  • To protect players and clubs — verifying organisations before approval, moderating listings, preventing fraud and abuse (legitimate interest and legal obligation).
  • To improve the platform — understanding which pages and features are used (legitimate interest). You can object to this at any time.
  • Marketing — we only send marketing email if you ask for it, and every message contains an unsubscribe link (consent).

What clubs, agencies and agents can see

Approved clubs, agencies and agents can see the profile you publish, the applications you send them and the messages you exchange. When you message them, or they message you, our notification emails follow one strict rule:

  • A club, agency, agent or member of our staff receives the sender’s role, name and telephone number so they can follow up directly.
  • A player or general member only receives the club or organisation name and its website. We never place another member’s telephone number in an email or notification sent to a player.

Your profile visibility is yours to control in your dashboard. You can set your profile to private, and you can withdraw an application at any time.

Who else processes your information

We use a small number of carefully chosen service providers, each bound by a contract to process data only on our instructions: website hosting, email delivery, file and video storage, payment processing, and the assistant that answers questions in our website chat. We do not sell your personal information and we do not share it with advertising networks.

International transfers

We operate from the United Arab Emirates and work with clubs across Asia, Europe and the Middle East. When information moves outside your country, we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision, and we share only what the recipient genuinely needs.

How long we keep it

  • Account and profile data — for as long as your account exists. When you delete your account we remove your profile and personal data within 30 days.
  • Messages between members — up to 365 days, then deleted automatically.
  • Website chat transcripts — up to 60 days.
  • Orders, invoices and tax records — for the period required by law, even after an account is closed.
  • Backups — overwritten on a rolling cycle.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or move it to another service. You can withdraw consent at any time without affecting what we did before. Most of this you can do yourself in your dashboard; for anything else, contact us through the contact page and we will reply within 30 days. If you believe we have handled your information badly, you may complain to your local data protection authority.

Cookies

We use cookies that are necessary for the site to function — signing in, keeping your basket, and security — and, where enabled, simple analytics that tell us which pages are used. You can block or delete cookies in your browser, but parts of the dashboard and checkout will stop working.

Young players

Accounts are for people aged 18 and over. A player under 18 may only be represented on the platform with the written consent and involvement of a parent or legal guardian, who must be the account holder. If we learn that an account has been created by a child without that consent, we remove it.

Security

We use encrypted connections, hashed passwords, restricted administrative access, rate limiting and regular updates. No online service is perfectly secure, so please use a strong, unique password and tell us immediately if you think your account has been accessed by someone else.

Changes

If we change how we use personal information we will update this page and, where the change is significant, tell you by email or in your dashboard before it takes effect.